Welcome back at Ghotels!
We are doing our best to stay positive and prepare our premises for your future holidays.
We care from A to Z for your safety!
With this info action we wish to vanish any anxiety you may have and assist you to decide which option of booking fits best to your travel needs. Also, to make sure you are informed of our safety precautions.
If you already have a booking with us:
If you have booked your stay directly through our website or our reservations team on a non-refundable rate and has an arrival date till June 23RD you may:
- Rebook your stay for the period 24/6 – 10/10/2020 under the same terms & conditions and without any cancelation fees apart from the rate difference according to the new travel dates and get a complimentary room upgrade up on availability.
- Take an open date Voucher valid for 18 months ahead, without any cancelation fees and equal to the total money you have paid for your booking, which you will have the chance to offset with your future reservation cost. Choosing the option of the voucher, you will be additionally benefited with 10% (ten) reduction on your next booking with us.
In case you do not redeem your voucher within 18 months from the issue date, the entire amount will be returned to you at that time.
We would like to let you know that, faced with the unprecedented turn of events, the Greek state, as well as other EU countries, recently passed a law that allows businesses in the travel industry to issue such a voucher instead of extending an immediate refund.
We assure you that we will show you the same flexibility and respect, honoring your booking at any time over the next 18 months.
Reservations made via travel agents
Customers who have made reservations through travel agents or other third-party travel professionals, are advised to contact them directly for information regarding their cancellation or the possibility of rebooking policies.
Safety comes first at GHotels!
We provide a safe environment that aligns with expert protocols from the Greek Government regulations and the World Health Organization against COVID-19. We are redefining our already high standard cleaning and safety procedures by providing enhanced training to our Team Members, to ensure our guests enjoy a worry-free stay. “Health First” certificate is on the run.
Check in – Check Out
Safety measures for social distance, priorities to sensitive people groups and other measures will be kept strictly.
The cleaning frequency has been increased while using appropriate disinfection products and highly trained staff. Increasing cleaning procedures for guest key cards and devices shared by associates have been implemented
Hand sanitizing stations are installed in various locations around the hotel such as entrances, front desk, elevator areas, restaurants, bars, public restrooms, floor foyers and meeting spaces.
Signage in public spaces will remind our guests to maintain social distancing.
In guest rooms, we have elevated our protocols to thoroughly clean all surfaces with recommended professional cleaning products. We have also created a specific plan for extra disinfection of the most frequently touched guest’s room areas e.g. light switches, door handles, remote controls and more. Our Rooms will remain empty with no guests for 24 hrs. in every check out, open to fresh air for 24hrs and cleaned thoroughly at the same time. All non-vital little things have been removed from the room. Housekeeping will not enter your room unless asked for. If you wish bed sheet change or towels the housekeeping will enter with all necessary precautions.
We are operating for years under the strict HACCP protocols. We will continue to adjust our food and beverage service in accordance with official restaurant safety recommendations.
Athos Palace, Pallini Beach, Theophano Imperial Palace:
- ISO 9001
- ISO 14001
- ISO 22000
Simantro Beach Hotel
- ISO 9001:2008 quality certification
- ISO 14001:2004 Environmental certification
HACCP: CONDEX ALIMENTARIUS certifications for hotel food & beverages/services
Breakfast, Lunch & Dinner areas will be operating under strict Protocol rules, for restaurants.
Our Long and wide beach has been also complied with the mandatory occupancy limits together with all the safety measurements for the distances between sun beds. Each sunbed will be disinfected after its use
All pool personnel will practice safe social distance policies for all guests, keeping a certain number of guests in the pool. Our Indoor pools will remain closed. Each sunbed will be disinfected after its use
Spa & Beauty facilities
We encourage guests to schedule their beauty facility appointments ensuring social distancing and safety. Furthermore, all equipment and tools will be sanitized immediately after use and in- between each guest.
Gym and kids’ clubs will not be operating indoors but only outdoors.
We will do our best to remind you through our new appointed health officer how to enjoy and have also your HEALTH FIRST