In each of our hotels we provide a safe environment that is fully harmonized with the experts’ protocols, based on the regulations of the Greek Government and the World Health Organization, against COVID-19.
During the operation of our hotels in 2020, we were rewarded not only with our 100% success in having zero Covid-19 cases, not only by the complete trust and satisfaction of our customers, but we also feel proud as we have acquired a great experience! An Important protection tool, standing as a shield between our customers and our staff against the general anxiety.
We redefined the already high-level of cleaning and safety procedures by providing training to our management and staff to ensure that our guests enjoy their carefree stay without worries.
The cleaning frequency has increased. Appropriate professional disinfection products are used by our highly trained staff. Special cleaning procedures are applied for key cards and devices shared by our customers, staff and partners.
Hand sanitizers are located in various areas of the hotel, including entrances, reception, elevator, restaurants, bars, public restrooms, foyers, and meeting rooms.
Signage in public areas reminds our visitors to maintain social distances.
Check in – Check Out
Safety measures for social distance, priorities for vulnerable groups and other measures are strictly adhered to.
We have limited the occupancy of our hotels with the sole aim of maximizing the sense of security for our customers and staff.
In the rooms, based on our protocols, we have upgraded the cleaning of all surfaces with special professional cleaning products. We have also created a specific plan for additional disinfection of the areas most often touched by visitors e.g. switches, door handles, remote controls and more. Our rooms, after each departure, remain with open windows for fresh air and at the same time are cleaned very carefully and thoroughly.
All non-vital micro-items have been removed from the room. The cleaning service will enter with all the necessary precautions.
Additional protection measures – ISO
All the hotels of our group have been for years operating according to the strict HACCP and ISO protocols.
We continue to adapt all our services in accordance with these protocols but also with the new official government’s security recommendations, as they are defined on an occasional basis.
Food & Beverage Department
The breakfast, lunch and dinner areas operate in accordance with the strict rules of catering protocols.
We have also reduced the occupancy of our restaurants with the sole aim of maximizing of security of our customers and staff.
Our large and wide beach has been configured with the defined capacity limits along with all the safe distances between the sun beds. Each sun bed is disinfected after use.
The pool staff implements safe social distance policies for all guests, keeping a certain number of pool guests. Our indoor pools will remain closed. Each sun bed is disinfected after use.
SPA and beauty facilities
We encourage guests to schedule their appointments for rejuvenation and beauty services in a timely manner, thus ensuring social distance and safety. In addition, all equipment and instruments are disinfected immediately after use and between each visitor.
The gym and children’s entertainment clubs will operate only outdoors.
The officially appointed Health Manager of our hotels and the Management will always be next to every need of yours, for the protection of your health and the enjoyment of your stay.
Our aim in a few words:
Safety, cleanliness, love for nature, respect for the needs of our customers,
maximum enjoyment in a natural environment!